Frequently Asked Questions

Protecht is free to download. Finding testing locations and accessing and sharing your HIV status are always free, on every account. A Day Pass ($2.99 for 24 hours) unlocks sharing for all nine conditions and vaccination records for a day. Protecht+ ($3.99/month or $39/year) unlocks that same sharing on an ongoing basis, plus the full Care tab: testing reminders, medication reminders, symptom tracking, and connection tracking. Day Pass does not include Care features, only sharing.

Both unlock sharing for all nine conditions and vaccination records, Day Pass for 24 hours, Protecht+ on an ongoing basis. Only Protecht+ includes the Care tab: testing reminders, medication reminders, symptom tracking, and connection tracking. If you just need to share once, Day Pass is the lighter option. If you want the full routine, Protecht+ covers it.

Currently, Protecht is only available on iOS. Android is in development — check protecht.health for updates.

No. Results come exclusively from verified provider systems. This is intentional — it's what makes Protecht trustworthy. What your clinic enters is exactly what your partner sees.

Nine STI conditions: HIV, Chlamydia, Gonorrhea, Syphilis, Herpes (HSV), HPV, Hepatitis B, Trichomoniasis, and Covid-19. Vaccination records for Meningitis, Mpox, Hepatitis A, and Covid-19 are also supported.

You choose what to share and with whom. Your partner gets a read-only view that's accessible for 60 seconds, then automatically expires. No saving, no editing — by design.

For most of it, yes. The clinic finder is free on every account. Testing reminders, medication reminders, symptom tracking, and connection tracking are all part of Protecht+.

No. Symptom and connection entries are for your own records only. They're never included in a share, no matter which conditions or documents you send.

Symptom and connection entries are yours: edit or delete them anytime. Locked calendar entries, like when a test result was shared or downloaded, are logged automatically with a timestamp and can't be edited.

Yes. HIPAA is the federal law that governs how health information must be protected. Protecht is built to comply with it fully. Our servers run on AWS (Amazon Web Services), the cloud infrastructure used by most major hospitals and health systems in the U.S. We operate under a formal Business Associate Agreement with AWS, a legal contract required under HIPAA for any company that handles health-related data. Every time your results are shared, a detailed access log is created automatically. The system is designed around HIPAA's technical requirements from the ground up, not patched on afterward.

Only you — and whoever you explicitly choose to share with, for the duration you allow. Every sharing event is logged.

No. Protecht works through Apple HealthKit — the same connection your patients already use to view their health records in Apple Health. If your system supports that connection (most major health systems do, including Epic, Kaiser, Sutter, and others), Protecht works automatically. No IT setup, no new contracts, nothing required on your end.

Protecht uses Apple HealthKit to access your medical records. Free accounts include access to your HIV results; subscribe to unlock all 9 STI conditions and vaccination records. First, check whether your provider is supported at institutions.healthrecords.apple.com. If they are, make sure you've connected your health records through the iOS Health app. For further help, visit protecht.health/help or email info@protecht.health.

Your health data lives on your device — deleting the app removes it from your phone. Protecht's servers hold no PHI (Personal Health Info) to delete.

No. Results are provider-verified and read-only. There's no user-editable field in the sharing flow.